Cancellation Policy
Cancellation Schedule
| Notice given | Refund | Status |
|---|---|---|
| Within 48 hours of booking | 100% — full refund | Full refund |
| More than 60 days before departure | Full refund minus EUR 150 admin fee | Near-full refund |
| 30–60 days before departure | 50% refund | Partial refund |
| 15–29 days before departure | 25% refund | Small refund |
| Fewer than 15 days before departure | No refund | No refund |
How to Cancel
Email cancellations@alpinatravels.com with your booking reference and reason for cancellation. We will confirm receipt within 24 hours.
Refund Processing
Approved refunds are processed within 10 business days to the original payment method (credit/debit card or PayPal). Bank processing time may add 3–5 additional days.
Amendments
Changes to travel dates, group size or other details are subject to availability and an amendment fee of EUR 75 per change. Requests must be made at least 30 days before departure. Email hello@alpinatravels.com to request an amendment.
Cancellation by Alpina Travel
If we must cancel your trip due to force majeure, safety concerns or supplier failure, you will receive a full refund within 10 business days. We are not liable for any additional costs (flights, visas, etc.) you may have incurred.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation cover. This protects you in the event of illness, injury or other unforeseen circumstances that prevent travel.